FAQ'S

How to contact us.

For any inquiries or assistance, please reach out to our customer service team via email at (vincaystore@gmail.com).

Do you deliver worldwide?

Yes, we offer worldwide delivery for all our products.

Where are you shipping from?

We ship from Hong Kong.

Can I modify or cancel my order?

Yes, you can modify or cancel your order within 24 hours of purchase.

What payment method do you accept?

Our store accepts a variety of payment methods including credit/debit cards.

when will my orders be processed?

Orders are typically processed within 1-2 business days.

how long to receive my product?

About 1-2 weeks and if you still don't receive it for many reasons Please contact our EMAIL: vincaystore@gmail.com.

What to do if I do not receive the order? Please Contact us or the shipping carrier to track the package and giving you the informations.

How do I return my product?

To return your product, please follow the detailed instructions provided in the return policy section of our website.

What to do if the received item is defective/incorrect/damaged?

Please Contact our customer service team immediately with photos of the defective/incorrect/damaged item.

When will I receive my refund?

Refunds are typically processed within 5-7 business days of receiving your return.